Operations Specialist - MEA region

About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

Your role:

• Deliver high-quality service across multiple support platforms.

• Dive deep into customer problems, building the entire history of customer contacts, to determine root causes.

• Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations

• Effectively communicate with the customers by adjusting the communication style of the audience.

• Document the Customer Success Activities to conduct data for our partners.

• Create and document new processes to efficiently handle escalations.

• Create solid reporting material to be delivered in a timely manner when needed.

• Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service.

• Successfully complete approved special projects as assigned.

• Participates in the development and distribution of accreditation best practices.

• Provide a regular report to leadership on the status of the accreditation process.

• What You Bring 💪

• Business background preferred.

• Minimum 1 Year of Experience experience in a similar role.

• Excellent English both spoken and written. 

• Very good reading comprehension and writing skills.

• High proficiency using Microsoft Office.

• Must be able to connect what users are asking for with answers to their true issues.

• Ability to troubleshoot problems and find speedy resolutions.

• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.

• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

• 5 working days/2 days off.

What We Offer

🚀 Make a Real Impact: help revolutionize surgical education worldwide!

🌍 International Team: join a diverse crew with 10+ nationalities.

📚 Learning & Development: access training, courses, and growth opportunities.

🏡 Hybrid Work Model: flexibility to work remotely.

📈 Career Growth: expand your skills in a fast-paced, innovative environment.

💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.

💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!

🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.

💰 Competitive Salary: get rewarded for your skills and expertise.

🚆 Travel Allowance: support for commuting costs.

🧠 Mental Health Support: access well-being resources through OpenUp.

👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!

🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.