Customer Success Manager US

At Incision, we are seeking a dedicated Customer Success Manager to join our team, focusing on the implementation and use of our healthcare solution. In this pivotal role, you will lead the charge in onboarding new clients to our operating room support application, ensuring a smooth transition to a new way of working and optimal use by the hospital staff.

Your responsibilities extend from initial engagement through the successful delivery and continued relationship management. Your goal is to ensure that our solution is not only adopted but also maximally beneficial within the complex ecosystem of hospital settings. This will require a deep understanding of the diverse needs across various hospital disciplines and the ability to tailor our solution accordingly.

About Us

At Incision (www.incision.care), we're driven by a profound mission - to ensure that everyone receives the best surgical care possible. We are committed to setting the global standard in surgical training and team performance, working alongside surgical professionals, surgical assistants, and teams to share their invaluable skills and knowledge, ultimately making a positive impact on surgical operations worldwide.

Our journey has led us to create a globally recognized and award-winning platform. It offers an extensive array of 2D and 3D e-learning modules, enriched with cutting-edge augmented reality and virtual reality applications. But innovation doesn't stop here; at Incision, it's a constant journey of improvement and learning.

Recent Incision Innovations:

Sterile Processing Program

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

Check it out: https://www.incision.care/products/sterile-processing-program

Assist

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Take a look: https://www.incision.care/products/assist

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

Are you the one?

• You understand the perioperative environment because you either have worked as a surgical assistant, surgical technologist, registered nurse or other licensed professional or you have experience with the environment (e.g. as a consultant)

• You are enthusiastic about change management and you get excited about innovation in healthcare

• You have at least 5 years of working experience as a project manager in the healthcare setting

• You are well-organized and can work independently

• You love a challenge and you want to work in a new dynamic environment

• You are self-motivated and see opportunities in how surgical education can be improved

• You have a creative mind, are flexible and willing to learn new skills

• You are detail-oriented with a passion for precision and delivering quality

• You are a strong communicator and have outstanding English verbal and written communication skills

• You are based in the San Fransisco Bay area, open to a combination of remote working from home and working onsite at hospital customers.