Customer Success Manager

About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

At Incision, our Customer Success team is essential to delivering exceptional experiences for our clients. You will play a pivotal role in the entire customer journey—from onboarding and training new customers to relationship management, ensuring optimal usage and
retention of our products.

Your role

1. Lead onboarding of new hospitals and medical educational institutions to our:

   • Online learning platform

   • On-the-job protocol support application

2. Oversee the full implementation process, from initial briefing to full delivery

3. Ensure optimal product usage by targeted users at customer sites

4. Collaborate with stakeholders at all levels, including:

   • Medical staff on the workfloor

   • Hospital leadership and C-suite executives

5. Align organizational needs with our solutions, ensuring successful adoption

6. Manage complex implementations while maintaining a structured and strategic approach

7. Build and maintain long-term relationships within hospital organizations

8. Contribute to impactful projects, with opportunities for professional growth and influence

What You Bring 💪

1. 2–5 years of experience in implementing projects and deploying solutions to end-users in the healthcare space

2. Medical background is essential

3. Strong project management mindset with a passion for overseeing successful, on-time rollouts

4. Experience in developing best practices and creative solutions based on customer needs

5. Customer-focused with enthusiasm for regular interactions, both onsite and remote

6. Willingness to travel as needed

7. Self-motivated and results-driven, always looking for opportunities to increase product usage and customer value

8. Passionate about education and healthcare innovation, eager to contribute to cutting-edge solutions

9. Flexible and adaptable, with a creative mindset and eagerness to learn new skills

10. Detail-oriented, committed to precision and delivering high-quality outcomes

11. Excellent communicator, fluent in spoken and written English

What We Offer

🚀 Make a Real Impact: help revolutionize surgical education worldwide!

🌍 International Team: join a diverse crew with 10+ nationalities.

📚 Learning & Development: access training, courses, and growth opportunities.

🏡 Hybrid Work Model: flexibility to work remotely.

📈 Career Growth: expand your skills in a fast-paced, innovative environment.

💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.

💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!

🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.

💰 Competitive Salary: get rewarded for your skills and expertise.

🚆 Travel Allowance: support for commuting costs.

🧠 Mental Health Support: access well-being resources through OpenUp.

👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!

🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.

If you're ready to drive innovation in healthcare and support hospitals in making the most of transformative solutions—apply today and become a key player in shaping the future of medical education and care delivery! 🏥