Customer Implementation Specialist (OR Nurse)

About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

Scaling up!

To strengthen our team, we are looking for a Customer Implementation Specialist with a background as a surgical assistant/scrub nurse. 

As a Customer Implementation Specialist, you will be the link between our customers and the implementation of our surgical solutions. Thanks to your experience as a surgical assistant, you understand the needs of medical staff and can perfectly tailor our products and services to their requirements. You will guide the implementation process of our technologies and systems in hospitals and operating rooms worldwide. Additionally, you will play a crucial role in continuously improving our **Incision Assist app**, which aims to support the daily tasks of surgical assistants and improve teamwork in the operating room.

Your role

- Implement and guide the rollout of Incision's solutions in operating rooms.
- Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the **Incision Assist app**.
- Provide training and support to surgical assistants, surgeons, and other medical staff in using our technology.
- Create medical content and review protocols for the app, ensuring they meet customer requirements.
- Continuously work on improving customer satisfaction and implementation processes.
- Travel to various locations worldwide for installations, training, and support.
- Collaborate with other departments within Incision to further develop the app and our products.

What You Bring 💪

• **At least 5 years of experience** as a surgical assistant/scrubnurse.

• **Fluent in English**, both spoken and written.

• **Tech-savvy** and comfortable with computers and software.

• Experience with digital programs and a strong understanding of medical technology.

• Strong **customer-oriented mindset**, teamwork skills, and problem-solving abilities.

• You enjoy understanding customer needs and can translate them into practical applications in our products.

• Ability to work independently and manage processes efficiently.

• Willing to travel internationally for work.

• leadership mindset: you are able to lead a small team in the future

What We Offer

🚀 Make a Real Impact: help revolutionize surgical education worldwide!

🌍 International Team: join a diverse crew with 10+ nationalities.

📚 Learning & Development: access training, courses, and growth opportunities.

🏡 Hybrid Work Model: flexibility to work remotely.

📈 Career Growth: expand your skills in a fast-paced, innovative environment.

💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.

💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!

🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.

💰 Competitive Salary: get rewarded for your skills and expertise.

🚆 Travel Allowance: support for commuting costs.

🧠 Mental Health Support: access well-being resources through OpenUp.

👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!

🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.

If you're ready to use your nursing expertise in a new and exciting way—apply today and become an ambassador for our Assist app in the OR, helping to shape the future of surgical education! 🚀