Technical Support Specialist

As a Technical Support Specialist at Incision, you will play a crucial role in ensuring the seamless operation of our software solutions by providing technical assistance to our clients. We are seeking candidates with a strong background in IT, computer science, or related fields who possess excellent communication skills and a passion for problem-solving.

What you will do

• Provide first-line response to user queries and technical issues.

• Respond promptly and efficiently to support requests via various communication channels.

• Collaborate with internal teams to prioritize and resolve technical issues.

• Proactively communicate updates and progress to relevant stakeholders.

• Document support interactions and maintain accurate records.

• Continuously improve knowledge base articles and support resources.

• Stay updated on product features, known issues, and troubleshooting techniques.

What you will bring

• Bachelor's degree in IT, computer science, or a related field is preferred.

• English fluency is a must.

• Strong technical aptitude and troubleshooting skills.

• Proven experience in a multinational company is a plus.

• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.

• Experience in technical support roles within a software company is required.

• Familiarity with support-related tools and technologies such as ticketing systems.

• Basic understanding of software development processes and methodologies.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Willingness to learn and adapt to new technologies and processes.

What we offer

• The opportunity to make an impact on improving surgical care worldwide

• Working in a true scale-up culture, mentality, and atmosphere

• A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters

• Full-time (40 hours per week) employment 

• Immediate start

About Incision

At Incision (www.incision.care), we're driven by a profound mission - to ensure that everyone receives the best surgical care possible. We are committed to setting the global standard in surgical training and team performance, working alongside surgical professionals, surgical assistants, and teams to share their invaluable skills and knowledge, ultimately making a positive impact on surgical operations worldwide.

Our journey has led us to create a globally recognized and award-winning platform. It offers an extensive array of 2D and 3D e-learning modules, enriched with cutting-edge augmented reality and virtual reality applications. But innovation doesn't stop here; at Incision, it's a constant journey of improvement and learning.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

Our Core Values

Impact & Excellence

• We're on a mission to make a real impact, and our passion fuels every step of the journey.

• Excellence is not just a goal; it's our commitment to delivering the best in healthcare.

• Innovation is our driving force, and change is the canvas upon which we paint new possibilities.
  
  

Learn, Grow, and Share

• Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.

• Knowledge is a river we all dive into, helping each other along the way as we grow together.
  
  

Teamwork Unleashed

• Together, we're building greatness, and the excitement of this shared journey keeps us energized.

• Support isn't just a word; it's a way of life in our friendly, diverse community.

• Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.